Return & Refund Policy
3.1 The 7-Day Inspection Window
We offer a 7-day “No-Questions-Asked” exchange policy. If the piece doesn’t match your outfit or exceeds your expectations in size, you can swap it for another treasure.
3.2 Hygiene & Integrity Standards
To protect the health and safety of all our patrons:
- Earrings: Due to hygiene reasons, earrings cannot be returned or exchanged unless there is a manufacturing defect.
- Original Security Tag: Every piece comes with a “Jewel Junction Security Tag.” If this tag is removed or tampered with, the item is no longer eligible for return or exchange.
- Condition: Items must be in their original velvet casing, with the certificate of authenticity (where applicable).
3.3 Refund Modalities (The “Gold Back” Guarantee)
- Manufacturing Defects: If a stone is loose or a clasp is broken upon arrival, we offer a 100% Full Refund or an immediate replacement at zero cost to you.
- COD Refunds: For Cash on Delivery orders, refunds are issued via Bank Transfer or EasyPaisa/JazzCash.
- Digital Reversals: Card payments are reversed through our API within 7-14 business days.
- Store Credit: We offer “Junction Credits” which never expire and can be used for future gifts or bridal upgrades.
3.4 Shipping & Insurance
- Secure Transit: All returns must be shipped via a tracked and insured courier service.
- Who Pays? If the exchange is due to a change of mind, the customer bears the shipping cost. If the item is defective, jeweljunction.store covers all logistics fees.